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Terms and Conditions

    Thank you for your purchase. We hope you are happy with working with us.

PLACING AN AD

    It is as simple as 3 easy steps to place your ad. Simply:

  1. Pick an advertising spot and Package that works best for you … Click here
  2. Email Your Ad Content to Us
  3. Review & Pay

METHODS OF PAYMENT

    We accept Visa, MasterCard and American Express through our self-serve portal. We also accept cheque or e-transfer.

Credit Cards

TERMS OF AGREEMENT

    By submitting your ad, you agree to the following Terms of Agreement:

I agree that the Publisher – Salam Vancouver Magazine Ltd. – reserves the right to revise, edit, classify, reject or reschedule any advertisement. It is agreed by any advertiser that the liability of in the event of failure to publish an advertisement shall be limited to the amount paid by advertisers for that portion of advertising space, and that there shall be no liability in any event beyond the amount paid for such advertisement. It is agreed that once the advertisement has been published, no refunds or credit will be extended for cancellation before the expiration of the advertisement under any circumstances. No typographical mistake by the advertiser will be considered for adjustment and no credit is made for errors that do not materially affect the value of advertisement.

CANCELLATIONS / REFUNDS / RETURN POLICY

    If you have decided to cancel your print ad or digital service for any reason, please inform us via email at least two days before the ad is printed or the service is started.

In this case, we will be able to issue a full refund, credit or exchange. Please keep in mind that it will take 1-2 billing cycles for the refund to appear the on your credit card statement.

EXCEPTIONS

    If we receive your cancellation request after the above deadline, we will not be able to accept a cancellation or adjustment for that order.

DELIVERY

    The magazine is published every Friday morning, and is available free for pickup at local stores and libraries in Vancouver BC. If you would like to inquire about the locations, please contact us for more information.

    If you have placed an order for print advertisements with us, we can also arrange to mail copies of the magazine to your address if need be.

QUESTIONS

    If you have any questions concerning our return policy, please contact us.

SUPPORT / CUSTOMER SERVICE:

    Our Hours of Operation is Monday-Friday from 9 am to 5 pm. Our sales and technical support team will be more than happy to assist you.

Tel: 604.770.3570 & 604.448.2272

Email: info@salamvancouver.com

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